Stay away from affinity health

If I could give them -10 stars I will. This medical INSURANCE is the worst I am 31 female with kidneystones and a kidney blockage. I was told by the doctor that we need to get this done ASAP cause the blockage can cause damage. I was then given codes ect to give to them and they gave me a whole list of things to get for them and send it including my GP history. I sent everything to them that they needed and had to worry the entire day if they will approve it or not. Now at 21:51 I got a call saying that I can not get the procedure done because I have had urine cultures done that showed that I had severe bladder infection and according to them that is caused by kidneys shutting down... okay cool might be true but the doctor said nothing about kidney stones, I then asked is there anyway that they can still help me as its an emergency he plainly said no we are not a medical aid so it does not apply to us... okay great I then said that it's all good I will definitely stay with you guys and over use the policy to make sure that I don't suffer from pain anymore and that I will report them... please stay away from affinity I had the same problem 2 years ago when my son was prematurely born they refused almost everything even NICU stay for my son after 8 days they would not cover it anymore at 1.2kg they wanted him out.