RZ
Reinardt Z

1 reviews | Active since Feb 2015

17 Dec 2017, 13:10

Stay Away

False Advertising and cost of thousands of Rands We were at affinity health after they told us they are just like a medical aid we took the biggest plans with extra to cover everything. After 4 months with them my wife got pregnant when we told them they told us they do not cover it because it is not 12 months with them if we stayed with the medical aid we would have been covered but if that was not bad enough my wife torn her legemance in her leg. we only claimed 4 normal doctor visits from them thus far But after my wife hurt her leg they did not want to cover anything because we are maxed out. But until that time we payed everything cash exept the four doctor visits. If you want to have medical expenses from your own pocket go to affinity healt very bad service and just lies and not worh the money. We left and becasue they are not seen as a medical aid. We have to pay for the birth anyway at our new medical aid because of pre-existing condition when we joined. Last words stay away as far as possible.

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Replies (2)
Affinity Health
Affinity Health's reply18 Dec 2017, 08:19
Official

Good morning Reinardt

Thank you for sharing your concerns with us.

Please be advised that your grievances are hereby under investigation, and a Complaints Officer will contact you soon with applicable resolution.

Kind regards

Affinity Health Management Team

Affinity Health
Affinity Health's reply18 Dec 2017, 08:28
Official

Good morning Reinardt

We can confirm that your query has been responded to by a Complaints Officer.

Please refer all further queries thereto.

Kind regards

Affinity Health Management Team