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Princess-Faith Mbono
1 reviews | Active since Jun 2023
07 May 2024, 14:58
Staff is rude.
I just spoke to a Consult by the name of Martha. Who was calling me about adding members onto my health insurance. I advised her was very dissatisfied with how long it has taken for them to call me and she rude continued to ask if, I no longer needed a to add kids onto my health insurance. I advised her she was being rude and she dropped the call in my ear. Very annoyed and utterly disappointed with the level disrespectful behavior displayed in this call.
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Replies (2)
Affinity Health's replyOfficial
07 May 2024, 15:13Dear Princess-Faith,
Thank you for taking the time and bringing this to our attention.
The matter has been referred to the Complaints Department for further investigation and feedback will be provided to you once concluded.
Kind Rgards,
Affinity Health Management Team
Thank you for taking the time and bringing this to our attention.
The matter has been referred to the Complaints Department for further investigation and feedback will be provided to you once concluded.
Kind Rgards,
Affinity Health Management Team
Affinity Health's reply07 May 2024, 15:13
Official
Dear Princess-Faith,
Thank you for taking the time and bringing this to our attention.
The matter has been referred to the Complaints Department for further investigation and feedback will be provided to you once concluded.
Kind Rgards,
Affinity Health Management Team
Thank you for taking the time and bringing this to our attention.
The matter has been referred to the Complaints Department for further investigation and feedback will be provided to you once concluded.
Kind Rgards,
Affinity Health Management Team
Affinity Health's replyOfficial
24 May 2024, 13:51Dear Princess-Faith,
We can confirm that a Complaints Officer had attempted to make contact with you in relation to your complaint, however, unsuccesful.
Kindly check your emails as information has been provided regarding your amendment request.
Warm Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer had attempted to make contact with you in relation to your complaint, however, unsuccesful.
Kindly check your emails as information has been provided regarding your amendment request.
Warm Regards,
Affinity Health Management Team
Affinity Health's reply24 May 2024, 13:51
Official
Dear Princess-Faith,
We can confirm that a Complaints Officer had attempted to make contact with you in relation to your complaint, however, unsuccesful.
Kindly check your emails as information has been provided regarding your amendment request.
Warm Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer had attempted to make contact with you in relation to your complaint, however, unsuccesful.
Kindly check your emails as information has been provided regarding your amendment request.
Warm Regards,
Affinity Health Management Team