PE
Petra E
1 reviews | Active since Jul 2021
20 Nov 2024, 13:35
Specialist issue
At first i was extremely irritated with the ineptness of the consultants. Then...Nicole Baker took over. Nicole was courteous and professional and my issue was sorted. I am relieved because my problematic eyesight was preventing me from dping so many things. I would recommend that Nicole perhaps trains those consultants that were saying anything just to get me off the line....especially the lady that told me that R500 was paid to the specialist.....incorrect.
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Affinity Health's replyOfficial
20 Nov 2024, 14:13Good Day Petra,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced initially. This is certainly not the level of service we aim to provide, and we appreciate your patience during the process.
We are pleased to hear that Nicole Baker was able to assist you with professionalism and care, resolving the issue to your satisfaction. Your suggestion regarding additional training for our consultants is valuable, and we will ensure this feedback is reviewed and acted upon to improve the consistency of our service.
Your experience matters to us, and we are committed to ensuring every interaction reflects the quality you deserve. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind Regards,
Affinity Health Management Team
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced initially. This is certainly not the level of service we aim to provide, and we appreciate your patience during the process.
We are pleased to hear that Nicole Baker was able to assist you with professionalism and care, resolving the issue to your satisfaction. Your suggestion regarding additional training for our consultants is valuable, and we will ensure this feedback is reviewed and acted upon to improve the consistency of our service.
Your experience matters to us, and we are committed to ensuring every interaction reflects the quality you deserve. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply20 Nov 2024, 14:13
Official
Good Day Petra,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced initially. This is certainly not the level of service we aim to provide, and we appreciate your patience during the process.
We are pleased to hear that Nicole Baker was able to assist you with professionalism and care, resolving the issue to your satisfaction. Your suggestion regarding additional training for our consultants is valuable, and we will ensure this feedback is reviewed and acted upon to improve the consistency of our service.
Your experience matters to us, and we are committed to ensuring every interaction reflects the quality you deserve. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind Regards,
Affinity Health Management Team
Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced initially. This is certainly not the level of service we aim to provide, and we appreciate your patience during the process.
We are pleased to hear that Nicole Baker was able to assist you with professionalism and care, resolving the issue to your satisfaction. Your suggestion regarding additional training for our consultants is valuable, and we will ensure this feedback is reviewed and acted upon to improve the consistency of our service.
Your experience matters to us, and we are committed to ensuring every interaction reflects the quality you deserve. Please don’t hesitate to reach out if there’s anything further we can assist you with.
Kind Regards,
Affinity Health Management Team