HK
Heather K
1 reviews | Active since Jan 2024
10 Jan 2024, 09:36
Sometimes feedback is slow, but AH does respond in their time
Sometimes feedback is slow, but AH does respond in their time. I find it strange that a doctor that does not know your history assist you on the phone, i feel slightly uncomfortable. Other than that I have found no problems with Affiniy
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Replies (1)
Affinity Health's replyOfficial
10 Jan 2024, 10:25Good Morning Heather,
Whatsapp and PCM is there for convenience in the case that the members does not have airtime.
With these platform, the response is not as immediate as calling, thus, for emergency situations members are encouraged to call for urgent assistance.
The Registered Primary Healthcare Professionals are able to assist with minor illnesses based on the symptoms advised.
Your concerns are not taken lightly and we will definitely look into ways to improve the TAT on these platforms.
We thank you for your feedback, as we are always looking for ways to improve the level of service we provide.
Warm Regards,
Affinity Health Management Team.
Whatsapp and PCM is there for convenience in the case that the members does not have airtime.
With these platform, the response is not as immediate as calling, thus, for emergency situations members are encouraged to call for urgent assistance.
The Registered Primary Healthcare Professionals are able to assist with minor illnesses based on the symptoms advised.
Your concerns are not taken lightly and we will definitely look into ways to improve the TAT on these platforms.
We thank you for your feedback, as we are always looking for ways to improve the level of service we provide.
Warm Regards,
Affinity Health Management Team.
Affinity Health's reply10 Jan 2024, 10:25
Official
Good Morning Heather,
Whatsapp and PCM is there for convenience in the case that the members does not have airtime.
With these platform, the response is not as immediate as calling, thus, for emergency situations members are encouraged to call for urgent assistance.
The Registered Primary Healthcare Professionals are able to assist with minor illnesses based on the symptoms advised.
Your concerns are not taken lightly and we will definitely look into ways to improve the TAT on these platforms.
We thank you for your feedback, as we are always looking for ways to improve the level of service we provide.
Warm Regards,
Affinity Health Management Team.
Whatsapp and PCM is there for convenience in the case that the members does not have airtime.
With these platform, the response is not as immediate as calling, thus, for emergency situations members are encouraged to call for urgent assistance.
The Registered Primary Healthcare Professionals are able to assist with minor illnesses based on the symptoms advised.
Your concerns are not taken lightly and we will definitely look into ways to improve the TAT on these platforms.
We thank you for your feedback, as we are always looking for ways to improve the level of service we provide.
Warm Regards,
Affinity Health Management Team.