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jabulani S
1 reviews | Active since May 2013
16 Sept 2025, 14:19
so my son is sick I
so my son is sick I’m have requested an authorisation through WhatsApp, I’ve been waiting for even now I’ve notbeen received authorisation code
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Affinity Health's replyOfficial
16 Sept 2025, 14:37Good day Jabulani
Thank you for raising your concerns with us. We are truly sorry to hear about your frustration and we understand how stressful it can be when a child is unwell.
Please note that our Complaints Team has attempted to reach you to discuss this matter further. We can also confirm that a nurse was in contact with you via WhatsApp and that your authorisation request was processed within the required turnaround time.
We value your feedback as it helps us improve our service delivery, and we remain committed to providing you with the care and support you need.
Should you still have any outstanding concerns, we kindly encourage you to let us know so we may assist you further.
Kind regards, Affinity Health Management Team
Thank you for raising your concerns with us. We are truly sorry to hear about your frustration and we understand how stressful it can be when a child is unwell.
Please note that our Complaints Team has attempted to reach you to discuss this matter further. We can also confirm that a nurse was in contact with you via WhatsApp and that your authorisation request was processed within the required turnaround time.
We value your feedback as it helps us improve our service delivery, and we remain committed to providing you with the care and support you need.
Should you still have any outstanding concerns, we kindly encourage you to let us know so we may assist you further.
Kind regards, Affinity Health Management Team
Affinity Health's reply16 Sept 2025, 14:37
Official
Good day Jabulani
Thank you for raising your concerns with us. We are truly sorry to hear about your frustration and we understand how stressful it can be when a child is unwell.
Please note that our Complaints Team has attempted to reach you to discuss this matter further. We can also confirm that a nurse was in contact with you via WhatsApp and that your authorisation request was processed within the required turnaround time.
We value your feedback as it helps us improve our service delivery, and we remain committed to providing you with the care and support you need.
Should you still have any outstanding concerns, we kindly encourage you to let us know so we may assist you further.
Kind regards, Affinity Health Management Team
Thank you for raising your concerns with us. We are truly sorry to hear about your frustration and we understand how stressful it can be when a child is unwell.
Please note that our Complaints Team has attempted to reach you to discuss this matter further. We can also confirm that a nurse was in contact with you via WhatsApp and that your authorisation request was processed within the required turnaround time.
We value your feedback as it helps us improve our service delivery, and we remain committed to providing you with the care and support you need.
Should you still have any outstanding concerns, we kindly encourage you to let us know so we may assist you further.
Kind regards, Affinity Health Management Team