MH
Mark H
1 reviews | Active since Dec 2010
19 Oct 2022, 09:10
Slow Claim processing
I submitted a claim a dental claim on the 4th of August 2022. Having received no response by 10 Oct-2022 I enquired telephonically. The claim was telephically confirmed as being received. The agent undertook to having the claim processed (advising that this could take up to 30 days from my enquiry date) to date still no response. Membership Number: ***.
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Replies (2)
Affinity Health's replyOfficial
19 Oct 2022, 09:20Good Morning Mark,
Thank you for reaching out to us and bringing this to our attention.
Your complaint will be referred to a Complaints Officer who will look into this and provide you with feedback in due course.
Thanks,
Affinity Health Management Team.
Thank you for reaching out to us and bringing this to our attention.
Your complaint will be referred to a Complaints Officer who will look into this and provide you with feedback in due course.
Thanks,
Affinity Health Management Team.
Best regards,
Affinity Health's reply19 Oct 2022, 09:20
Official
Good Morning Mark,
Thank you for reaching out to us and bringing this to our attention.
Your complaint will be referred to a Complaints Officer who will look into this and provide you with feedback in due course.
Thanks,
Affinity Health Management Team.
Thank you for reaching out to us and bringing this to our attention.
Your complaint will be referred to a Complaints Officer who will look into this and provide you with feedback in due course.
Thanks,
Affinity Health Management Team.
Best regards,
Affinity Health's replyOfficial
20 Oct 2022, 14:55Good Day Mr Handler,
We can confirm that a Complaints Officer was in contact with you and assisted you as per your query.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and assisted you as per your query.
Kind Regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply20 Oct 2022, 14:55
Official
Good Day Mr Handler,
We can confirm that a Complaints Officer was in contact with you and assisted you as per your query.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and assisted you as per your query.
Kind Regards,
Affinity Health Management Team.
Best regards,