NM
Nonhlanhla M
1 reviews | Active since Oct 2018
14 Dec 2021, 21:26
Shuuuuuu
I'm sooo disappointed in the service that they are offering I'm expecting and when I made enquiry about the process I was shocked and to imagine that I need to wait until I'm 38 weeks in order for them to process the payment to the hospital I booked for delivery, mind u now 33 weeks and I'm worried what happens if you deliver b4 that??? What happens if you need to hospitalised before time sooo u need to makes calls 1st b4 u can be attend to or u go to the public hospital I'm sooo worried and I'm just not enjoying this moment because of all the stress this is causing me.
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Replies (3)NM
Nonhlanhla M's updateReviewer Update
15 Dec 2021, 06:35After all of that still the baby is not covered on the plan why if the child need to be hospitilised or nicu you must pay from your own pocket even the pediatrician it's from your own pocket but you were paying for years why do we need to go through such while we are pregnant vele.
NM
Nonhlanhla M's update15 Dec 2021, 06:35
Reviewer Update
After all of that still the baby is not covered on the plan why if the child need to be hospitilised or nicu you must pay from your own pocket even the pediatrician it's from your own pocket but you were paying for years why do we need to go through such while we are pregnant vele.
Affinity Health's replyOfficial
15 Dec 2021, 08:35Good Day Nonhlanhla M,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply15 Dec 2021, 08:35
Official
Good Day Nonhlanhla M,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
20 Dec 2021, 11:07Good day Nonhlanhla M,
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
As discussed, all costs for the event will be covered from the maternity benefit up to the maximum amount.
Kindly note that the maternity upfront payment is processed two weeks before the due date to ensure that the plan is still active and benefits are available when the event occurs.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further clarification regarding your benefits, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
As discussed, all costs for the event will be covered from the maternity benefit up to the maximum amount.
Kindly note that the maternity upfront payment is processed two weeks before the due date to ensure that the plan is still active and benefits are available when the event occurs.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further clarification regarding your benefits, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
Affinity Health's reply20 Dec 2021, 11:07
Official
Good day Nonhlanhla M,
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
As discussed, all costs for the event will be covered from the maternity benefit up to the maximum amount.
Kindly note that the maternity upfront payment is processed two weeks before the due date to ensure that the plan is still active and benefits are available when the event occurs.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further clarification regarding your benefits, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
As discussed, all costs for the event will be covered from the maternity benefit up to the maximum amount.
Kindly note that the maternity upfront payment is processed two weeks before the due date to ensure that the plan is still active and benefits are available when the event occurs.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further clarification regarding your benefits, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team