Short Payment

My partner and I joined Affinity Health just less than a year ago, thinking it would be a great option for us due to affordability.

She recently went for an operation, for which we had to pay in a large sum of money beforehand. Prior to the op, we received email confirmation from Affinity Health confirming that they would be paying a total of R19 000. The hospital also received a confirmation of payment from Affinity Health for R19 000.

Yesterday, my partner received a call, saying that Affinity Health would now only cover R14 000, which totally contradicts the email confirmation which we received.

We are extremely unhappy with the short-payment and require the situation to be remedied asap so the hospital can receive their R19 000.