Hellopeter
Share Your Experience
JV
Janine V

1 reviews | Active since Jul 2018

05 Jul 2018, 13:35

Shocking service and very hard to get a refund

Service is shocking and to try and get a refund is basically impossible. they keep on asking for documents that has been sent over and over.

0
Replies (12)
Affinity Health
Affinity Health's reply05 Jul 2018, 14:10
Official

Good day Janine

Thank you for raising your concerns with us.

Please be advised that the detailed service provider account is required for your claim to be settled.

Kindly note that we will obtain the account on your behalf in order to resolve the claim as soon as possible.

Kind regards

Affinity Health Management Team

JV
Janine V's update05 Jul 2018, 16:25
Reviewer Update
I have supp**** you with this. i even supp**** the emails straight from the hospital!!!
JV
Janine V's update05 Jul 2018, 16:26
Reviewer Update
This is why I say shocking service. You keep on asking for stuff that has now been sent 5 times.
Affinity Health
Affinity Health's reply05 Jul 2018, 16:33
Official

Good day Janine

Please be informed that your claim currently under investigation, outcome of which will be relayed to you soon.

Kind regards

Affinity Health

JV
Janine V's update09 Jul 2018, 13:45
Reviewer Update
So this is what they reply. even after sending the FULL accounts about 7 times, and we are way over the 30 days!!!! Good day Mr/ Mrs I trust this email finds you Thank you for the documentation sent through, however kindly note that we need a detailed statement from the hospital in order for us to assess the claim A detailed account will have admission times and dates on as well as the ICD 10 codes needed to assess a claim. The hospital will be able to provide you with a detailed account that will have all the admission details on. This will count for casualty accounts as well as even though there was no admission into hospital, they will provide an account with the relevant details on Please ensure all receipts are sent through if a payment was made Claims can take up to a maximum of 30 days to process Please feel free to contact us anytime you need any assistance Thank you and take care
Affinity Health
Affinity Health's reply09 Jul 2018, 14:21
Official

Good day Janine

Thank you for raising your concerns with us.

Please be advised that a clear invoice is required to process your claim.

We will hereby seek to obtain the relevant accounts on your behalf.

Kind regards

Affinity Health Management Team

Affinity Health
Affinity Health's reply09 Jul 2018, 14:21
Official

Good day Janine

Thank you for raising your concerns with us.

Please be advised that a clear invoice is required to process your claim.

We will hereby seek to obtain the relevant accounts on your behalf.

Kind regards

Affinity Health Management Team

JV
Janine V's update09 Jul 2018, 14:52
Reviewer Update
Please but please look at what was sent to you today again. Clearly you are not looking at the mails. Your service is really bad and very concerning. It is clear and has the codes and dates and everything. Speak to Nesheek.
JV
Janine V's update09 Jul 2018, 15:05
Reviewer Update
You say you will obtain but Nesheek says on the mails he cant we must. Why is that.
Affinity Health
Affinity Health's reply09 Jul 2018, 15:22
Official

Good day Janine

Thank you sharing your concerns with us.

Please be informed that we have managed to get the account now, and are processing the claim.

Kindly liaise further with the Complaints Officer who will email you to assist you further.

Kind regards

Affinity Health Management Team

JV
Janine V's update09 Jul 2018, 16:08
Reviewer Update
Thank you for your assistance.
Affinity Health
Affinity Health's reply09 Jul 2018, 16:10
Official

Good day Janine

You are most welcome.

Kind regards

Affinity Health Management Team