BS
Bradley S
1 reviews | Active since Dec 2023
06 Feb 2026, 10:07
Sheep's in wolves clothing
My experience was bad. Had to undergo an emergency trauma op. What they say in their advertising is not their standard of delivery. So disappointed.5 days my op they still in shock as they cannot cover my cost as they say.We must chose wisely. Sheep's in wolves clothing.
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Replies (2)
Affinity Health's replyOfficial
06 Feb 2026, 10:36Good day Bradley,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress you experienced during what must have been a very difficult time.
We can confirm that your hospital admission was authorised in line with the benefits and limits applicable to your policy. However, we understand your concerns regarding the costs incurred and take this feedback seriously.
Please be assured that we are reviewing the matter further to ensure that all aspects were handled correctly. Once the review has been concluded, we will provide you with feedback accordingly.
We appreciate you bringing this to our attention and remain committed to assisting you.
Kind regards,Affinity Health Management Team
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress you experienced during what must have been a very difficult time.
We can confirm that your hospital admission was authorised in line with the benefits and limits applicable to your policy. However, we understand your concerns regarding the costs incurred and take this feedback seriously.
Please be assured that we are reviewing the matter further to ensure that all aspects were handled correctly. Once the review has been concluded, we will provide you with feedback accordingly.
We appreciate you bringing this to our attention and remain committed to assisting you.
Kind regards,Affinity Health Management Team
Affinity Health's reply06 Feb 2026, 10:36
Official
Good day Bradley,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress you experienced during what must have been a very difficult time.
We can confirm that your hospital admission was authorised in line with the benefits and limits applicable to your policy. However, we understand your concerns regarding the costs incurred and take this feedback seriously.
Please be assured that we are reviewing the matter further to ensure that all aspects were handled correctly. Once the review has been concluded, we will provide you with feedback accordingly.
We appreciate you bringing this to our attention and remain committed to assisting you.
Kind regards,Affinity Health Management Team
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress you experienced during what must have been a very difficult time.
We can confirm that your hospital admission was authorised in line with the benefits and limits applicable to your policy. However, we understand your concerns regarding the costs incurred and take this feedback seriously.
Please be assured that we are reviewing the matter further to ensure that all aspects were handled correctly. Once the review has been concluded, we will provide you with feedback accordingly.
We appreciate you bringing this to our attention and remain committed to assisting you.
Kind regards,Affinity Health Management Team
Affinity Health's replyOfficial
13 Feb 2026, 15:50Dear Bradley,
We can confirm that our Pre-Authorisation Department has been in contact with you throughout to assist and to provide support in resolving this matter.
We can further confirm that additional documents were required for review, which were later received, and the matter has been resolved.
We can also confirm that our Complaints Team was in touch to provide further clarity on the process and the sequence of events.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
We can confirm that our Pre-Authorisation Department has been in contact with you throughout to assist and to provide support in resolving this matter.
We can further confirm that additional documents were required for review, which were later received, and the matter has been resolved.
We can also confirm that our Complaints Team was in touch to provide further clarity on the process and the sequence of events.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
Affinity Health's reply13 Feb 2026, 15:50
Official
Dear Bradley,
We can confirm that our Pre-Authorisation Department has been in contact with you throughout to assist and to provide support in resolving this matter.
We can further confirm that additional documents were required for review, which were later received, and the matter has been resolved.
We can also confirm that our Complaints Team was in touch to provide further clarity on the process and the sequence of events.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team
We can confirm that our Pre-Authorisation Department has been in contact with you throughout to assist and to provide support in resolving this matter.
We can further confirm that additional documents were required for review, which were later received, and the matter has been resolved.
We can also confirm that our Complaints Team was in touch to provide further clarity on the process and the sequence of events.
Should you require any further assistance, please do not hesitate to let us know.
Best regards
Affinity Health Management Team