EM
Emma M
1 reviews | Active since Feb 2022
05 Jun 2024, 13:42
She should have been honest with me
I got assist by other lady who convinced me that my junior plan has no waiting period of which their first debit was on 27may 1st June that's when they told me everything will be activated I even ask her twice are you sure I don't have waiting period for junior plan she said no waiting period mam I was not gonna cancel it even if she should have been honest with me no I will wait the whole June I will only be able to use my junior plan 1st July
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Replies (2)
Affinity Health's replyOfficial
05 Jun 2024, 13:59Dear Emma,
Thank you for taking the time to share your feedback with us.
We genuinely appreciate your honesty and insight.
It's disheartening to learn that your experience fell short of expectations, and for that, we sincerely apologize.
The matter has been referred to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We genuinely appreciate your honesty and insight.
It's disheartening to learn that your experience fell short of expectations, and for that, we sincerely apologize.
The matter has been referred to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply05 Jun 2024, 13:59
Official
Dear Emma,
Thank you for taking the time to share your feedback with us.
We genuinely appreciate your honesty and insight.
It's disheartening to learn that your experience fell short of expectations, and for that, we sincerely apologize.
The matter has been referred to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We genuinely appreciate your honesty and insight.
It's disheartening to learn that your experience fell short of expectations, and for that, we sincerely apologize.
The matter has been referred to the Complaints Department for further investigation and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
07 Jun 2024, 11:21Dear Emma,
We can confirm that a Complaints Officer has been in contact with you, provided clarity and resolved your complaint.
We thank you for your time and patience in allowing a thorough investigation to be conducted.
Please do not hesitate to reach out to Affinity Health should you require any further assistance or clarity.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you, provided clarity and resolved your complaint.
We thank you for your time and patience in allowing a thorough investigation to be conducted.
Please do not hesitate to reach out to Affinity Health should you require any further assistance or clarity.
Kind Regards,
Affinity Health Management Team.
Affinity Health's reply07 Jun 2024, 11:21
Official
Dear Emma,
We can confirm that a Complaints Officer has been in contact with you, provided clarity and resolved your complaint.
We thank you for your time and patience in allowing a thorough investigation to be conducted.
Please do not hesitate to reach out to Affinity Health should you require any further assistance or clarity.
Kind Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you, provided clarity and resolved your complaint.
We thank you for your time and patience in allowing a thorough investigation to be conducted.
Please do not hesitate to reach out to Affinity Health should you require any further assistance or clarity.
Kind Regards,
Affinity Health Management Team.