Shame on you

I would like to log my complaint regarding the service (or the lack of service) I have received from your company. Over the last 5 months I was ill on 2 occasions. on both occasions I sent off please call me's in order to get authorisation to either see the Dr or in order to get a script. I was not assisted on either occasion. On both occasions I telephonically contacted customer services (more than once) where I am required to give them alllllll my details, they then proceed to put you through to another person where I would then also be required to give alllllll my information for a second time, then the person would advise you that someone will call you back, nobody EVER phones you back EVER. I was lucky enough to receive 1 call back but then you dropped my call and nobody called again. I have sent well over 50 please call me's NO response.

It is as though Affinity's motto is that if you ignore the clients for long enough they will just heal on their own. Ignore the problem. It is disgusting.

I have been suffering from an infection for basically 2 weeks now, what started as a simple infection has now spread and has become unbearable. Month after month I pay my fees but I never receive service. I am disgusted and I am happy to let anyone know how badly I have been treated. Someone needs to call me back immediately and sort this situation out.

Shame on you.