WS
William S
1 reviews | Active since Mar 2009
21 Aug 2025, 10:25
Service team is quite good and willing to assist
Service team is quite good and willing to assist. The affinity health product is very restrictive and doesn't provide the cover needed for day to say medical needs. And everything is first an authorisation, answer questions and then don't always refund the amount paid. Cannot just go to your doctor.
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Replies (1)
Affinity Health's replyOfficial
21 Aug 2025, 10:31Good day William,
Thank you for your honest feedback. We're glad to hear that you found our service team helpful and willing to assist.
Thank you for your honest feedback. We're glad to hear that you found our service team helpful and willing to assist.
We do understand your concerns regarding the cover and authorisation process. Affinity Health’s model is designed to offer accessible healthcare at an affordable rate, which is why certain limitations and pre-authorisation steps are in place. That said, we know this may not always suit everyone’s day-to-day medical needs, and we’re always looking for ways to improve.
Warm regards,
Affinity Health Management Team
Warm regards,
Affinity Health Management Team
Affinity Health's reply21 Aug 2025, 10:31
Official
Good day William,
Thank you for your honest feedback. We're glad to hear that you found our service team helpful and willing to assist.
Thank you for your honest feedback. We're glad to hear that you found our service team helpful and willing to assist.
We do understand your concerns regarding the cover and authorisation process. Affinity Health’s model is designed to offer accessible healthcare at an affordable rate, which is why certain limitations and pre-authorisation steps are in place. That said, we know this may not always suit everyone’s day-to-day medical needs, and we’re always looking for ways to improve.
Warm regards,
Affinity Health Management Team
Warm regards,
Affinity Health Management Team