CB
Cindy-lee Braaf
1 reviews | Active since Nov 2019
29 Jul 2020, 15:55
**** service provider
I never received notification about having to pre authorize a dr's visit and now I'm held liable for my dr's account. Dr's visits are supposed to be unlimited according to their policy. **** service provider. This is not the first incident where they didn't pay for medical cost.
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
29 Jul 2020, 16:47Good Day Cindy-lee Braaf
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 Jul 2020, 16:47
Official
Good Day Cindy-lee Braaf
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We sincerely apologize for the experience that you have encountered and will ensure that all of your concerns are thoroughly investigated.
Please note that Affinity Health does prioritize our clients' concerns and take the necessary steps to assist with a resolution as it is not our intention to cause any inconvenience or distress to any of our clients.
A Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
30 Jul 2020, 15:11Good day Cindy-lee Braaf
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Email correspondence has been sent to you requesting for a convenient time to be contacted for further assistance.
Kind Regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Email correspondence has been sent to you requesting for a convenient time to be contacted for further assistance.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply30 Jul 2020, 15:11
Official
Good day Cindy-lee Braaf
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Email correspondence has been sent to you requesting for a convenient time to be contacted for further assistance.
Kind Regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Email correspondence has been sent to you requesting for a convenient time to be contacted for further assistance.
Kind Regards
Affinity Health Management Team.
Affinity Health's replyOfficial
03 Aug 2020, 14:55Good day Cindy-lee Braaf
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and the TeleHealth Consulting benefit was introduced to provide a service convenient to our members and the ability to obtain medication and service more swiftly.
Obtaining pre-authorisation also assists us in monitoring member's claims and ensuring that service providers are paid in time.
We can confirm that a Customer Care consultant was in contact with you and provided you with clarification regarding the benefit and advised you when and how communication was sent out to you.
If you need any further clarification and assistance, please do let us know as we are here to help you.
Kind Regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and the TeleHealth Consulting benefit was introduced to provide a service convenient to our members and the ability to obtain medication and service more swiftly.
Obtaining pre-authorisation also assists us in monitoring member's claims and ensuring that service providers are paid in time.
We can confirm that a Customer Care consultant was in contact with you and provided you with clarification regarding the benefit and advised you when and how communication was sent out to you.
If you need any further clarification and assistance, please do let us know as we are here to help you.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply03 Aug 2020, 14:55
Official
Good day Cindy-lee Braaf
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and the TeleHealth Consulting benefit was introduced to provide a service convenient to our members and the ability to obtain medication and service more swiftly.
Obtaining pre-authorisation also assists us in monitoring member's claims and ensuring that service providers are paid in time.
We can confirm that a Customer Care consultant was in contact with you and provided you with clarification regarding the benefit and advised you when and how communication was sent out to you.
If you need any further clarification and assistance, please do let us know as we are here to help you.
Kind Regards
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you to assist you with your concerns to no avail.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and the TeleHealth Consulting benefit was introduced to provide a service convenient to our members and the ability to obtain medication and service more swiftly.
Obtaining pre-authorisation also assists us in monitoring member's claims and ensuring that service providers are paid in time.
We can confirm that a Customer Care consultant was in contact with you and provided you with clarification regarding the benefit and advised you when and how communication was sent out to you.
If you need any further clarification and assistance, please do let us know as we are here to help you.
Kind Regards
Affinity Health Management Team.