Service Failure

Pre-auth pre-auth pre-auth!!! They want to decide when and how I must use my otc medication benefit which I think is ******* and on top of that they refer me to 500 different consultants who all want to know my name and ID number but nobody can assist me by giving me pre-auth to go see the Dr. Affinity Health is the most pathetic cover ever. You will wait 3 years for pre-auth but they are prompt with debit orders. Where have you seen you can't go and consult with the doctor if you have flu? Guess what, that's what the telehealth nurse told me. She said i must rather consult via phone call and the doctor will send me a sick note. It's been 3 hours and i haven't received a note, no pre-auth to physically consult with the doctor and no responses to my Whatsapp messages. Do you guys not understand that we as clients also have lives and jobs? We need to submit these sick notes to our employers and you are twiddling your thumbs instead of being at our beck and call. Affinity you better pull up your socks because there are medical schemes that are serious about their clients. We will take our money there, that's a promise.