1 reviews | Active since Mar 2015
Service delivery,the worse ever!!!!
in June 2014 i had a stroke, the ambulance took me to the hospital and did a emergency brain scan,that was necessary to make diagnoses.numerous accounts were submitted, when queried they said it was never received.<br> It was resubmitted several times without any feedback to me. In October they said it would be paid,then today another query was made and i was informed that it will not be paid. Never was any feedback given to me on the progress of the claim.<br> Chronic medication was approved,it was paid 3 months and then refused to pay any medication.<br> POOR/NO SERVICE DELIVERY!!!<br> And then they inform me that they will still deduct another month payment when i cancelled.I will not recommend Affinity health to anybody,EVER!!!
Thank you for reporting your experience on Hello Peter and for affording us the opportunity to investigate.
Please expect a call from the customer care department so that we can obtain the relevant information in order to resolve your query.
Kind Regards,
The Affinity Health Management Team
Thank you for reporting your experience on Hello Peter and for affording us the opportunity to investigate.
Please expect a call from the customer care department so that we can obtain the relevant information in order to resolve your query.
Kind Regards,
The Affinity Health Management Team