TM
Thabang M
1 reviews | Active since Mar 2023
23 Aug 2023, 21:35
Selling **** dreams!!!
I have a combined plan with myself and my son. I recently got diagnosed with a chronic illness of which I I needed to be hospitalised for a few days, guess what? My cover couldn’t even secure me a bed in one of their network hospitals, instead I was requested to pay an additional R33k so that I can be admitted at the hospital for 6 days. I had no choice but to go to a government hospital for assistance even though I have medical insurance.
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Replies (2)
Affinity Health's replyOfficial
24 Aug 2023, 08:15Good morning Thabang,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply24 Aug 2023, 08:15
Official
Good morning Thabang,
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We will ensure that your complaint is escalated to our Complaints Department for further investigation and a Complaints Officer will be in contact with you.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
05 Sept 2023, 15:47Good Day Thabang,
We can confirm that a Complaints Officer has been in contact with you and provided feedback with regards to your complaint.
We can confirm that our pre-authorisation team assisted and authorised your admission for the medical condition you had at the time, according to the treatment plan and length of stay communicated to us by the hospital.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback with regards to your complaint.
We can confirm that our pre-authorisation team assisted and authorised your admission for the medical condition you had at the time, according to the treatment plan and length of stay communicated to us by the hospital.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
Affinity Health's reply05 Sept 2023, 15:47
Official
Good Day Thabang,
We can confirm that a Complaints Officer has been in contact with you and provided feedback with regards to your complaint.
We can confirm that our pre-authorisation team assisted and authorised your admission for the medical condition you had at the time, according to the treatment plan and length of stay communicated to us by the hospital.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and provided feedback with regards to your complaint.
We can confirm that our pre-authorisation team assisted and authorised your admission for the medical condition you had at the time, according to the treatment plan and length of stay communicated to us by the hospital.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.