1 reviews | Active since Mar 2025
Seamless to join, cancelling made to be extremely difficult!
I insured my mother with Affinity Health over 2 months ago, we were convinced this was a solution for her arthritis only to find out later that should she be hopitalised because of that she would not go to a private hospital, then we decided to cancel on Wednesday 10th, I made a call spoke to Samo she assured me that they will call my mum within 48 hours, as I was far away from my mother, now yesterday Friday 12th someone called her from Affinity Health***) now this person was speaking fast, mind you my mum is old, is not well conversant in English, the person said they will call again, they never did, so I guess their intention is for us to further pay combined plus boosters premium, no one there knows why we even pay for boosters and when we joined they even did conference call now when we want to cancel no more conference call.
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department for investigation, and a Complaints Officer will contact you directly to further assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Your concerns will be forwarded to our dedicated Complaints Department for investigation, and a Complaints Officer will contact you directly to further assist.
We sincerely regret the inconvenience this matter has caused.
Kind regards,
Affinity Health Management Team
Thank you for allowing us the opportunity to thoroughly review your concerns.
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,Affinity Health Management Team
Thank you for allowing us the opportunity to thoroughly review your concerns.
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,Affinity Health Management Team