1 reviews | Active since Oct 2018
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********. When Jean-Claude Grobler approached me for this medical insurance, I specifically asked if they cover Hyperthyroidism and he agreed. Even on the policy endor*****t they mentioned that I have Hyperthyroidism and hypertension. The main reason I joined this insurance was because of my health condition and the fact that I needed medication as my previous medical aid did not cover it. Even on whatsapp conversation and recorded telephone calls they have mentioned hyperthyroidsm a number of times. This week my specialist requested a formulary list and it turned out that they only provided with medication for an under-active thyroid and not an overactive one. My thyroid is overactive and now they do not want to assist. They are only interested on our money and don't care about their client's health. Now I am stressed and I am out of medication.
We appreciate you raising your concerns with us and will ensure this matter is thoroughly investigated.
Please be advised that a Complaints Officer will be in contact with you in due course.
Kind Regards
Affinity Health Management Team
We appreciate you raising your concerns with us and will ensure this matter is thoroughly investigated.
Please be advised that a Complaints Officer will be in contact with you in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist accordingly with a resolution to the above concerns raised.
Please do not hesitate to let us know if you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist accordingly with a resolution to the above concerns raised.
Please do not hesitate to let us know if you require any further assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
