1 reviews | Active since Oct 2012
says one thing does another.
i would like to get a full refund from affinity due to the fact that they said to my mother they will pay her chronic medication as the phone call went and its on record at affinity but she must wait 6 months.during those 6 month she never used the medical aid.she went to a gp at the end of the 6 months and it was told her chronic meds affinity does not cover.i would like a full refund and i will be consulting the ombudsman and opening a case with them.
Good day Calvin
Thank you for taking the time to bring this matter to our attention.
Please bear in mind that we are a medical insurance and that the medication that we cover has to fall under our formularies. Our network doctors can always recomend medication that is similar but that do fall under our formularies.
Kindly take note that because we are a medical insurance, like all insurance policies, there are waiting periods that apply. These are in accordance with long term and short term insurance acts.
Kindest Regards
The Affinity Health Management Team
Good day Calvin
Thank you for taking the time to bring this matter to our attention.
Please bear in mind that we are a medical insurance and that the medication that we cover has to fall under our formularies. Our network doctors can always recomend medication that is similar but that do fall under our formularies.
Kindly take note that because we are a medical insurance, like all insurance policies, there are waiting periods that apply. These are in accordance with long term and short term insurance acts.
Kindest Regards
The Affinity Health Management Team