Rude , WhatsApp operator and contacting feedback from one company

Two star is for the food I am receiving in this hospital I am currently in .

On the 2nd of May 2022 I had a very serious issue of lung failure , that led to a shortness of breath , I get all the authorisations expediently , well at that point I am impressed , upon arrival I get checked then and diagnosed with Bronchopneumonia, and the hospital quotes R55000 for the procedure , and AFfinity sends an approval of R44000 I text and ask who will pay the short fall and the response was , it’s not a short fall they will pay for the two days as their doctor estimated that the procedure won’t exceed those days however should they exceed , affinity will speak to the hospital, I shouldn’t be worried because everything is being taken care off , then the hospital refuses to assist me without now the balance / difference of around R11500 , because now I am there and about to die while the two institutions argue , I remembered that affinity said they will cover everything, out of panic and for the sake of my health I paid the money , now I am here trying to get my money back on email someone says claims takes 30 days to review and on WhatsApp the other is quoting t’s and c’s that he/she doesn’t understand but was told to reject any claim .

My problem is that I used all my money that I have to survive with for the rest of the month when I come out of this hospital probably Friday , I won’t have food at home ,

Please assist in expediting my claim “review “ so that I know when my refund will be in my account .

Or we using the t’s and c’s on that keyboard warrior using the WhatsApp so we can go the ombudsman route .

Thanks