SP
Sibongile P
1 reviews | Active since Sept 2020
03 Sept 2021, 10:49
Rude consultants
Why contact a pensioner and make them apply over the phone. When I intervene the male consultant was suddenly rude and cut my call. In simple terms, he was forcing me to apply and when I gave him reasons why we can't decide now he was yoo pushy. Not pleased with the service
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
03 Sept 2021, 11:12Good Day Sibongile,
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply03 Sept 2021, 11:12
Official
Good Day Sibongile,
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
Kindly note that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
03 Sept 2021, 11:21Good day Sibongle,
Thank you for the information.
Our Complaints Team will be in contact with you soonest.
Kind regards,
Affinity Health Management
Thank you for the information.
Our Complaints Team will be in contact with you soonest.
Kind regards,
Affinity Health Management
Affinity Health's reply03 Sept 2021, 11:21
Official
Good day Sibongle,
Thank you for the information.
Our Complaints Team will be in contact with you soonest.
Kind regards,
Affinity Health Management
Thank you for the information.
Our Complaints Team will be in contact with you soonest.
Kind regards,
Affinity Health Management
Affinity Health's replyOfficial
07 Sept 2021, 10:05Good day Sibongile,
We can confirm that a complaints officer was in contact with you.
Kindly note that we have taken the necessary internal steps to ensure that our members are treated with respect and that we provide efficient, satisfactory service at all times.
Kind regards,
Affinity Health Management
We can confirm that a complaints officer was in contact with you.
Kindly note that we have taken the necessary internal steps to ensure that our members are treated with respect and that we provide efficient, satisfactory service at all times.
Kind regards,
Affinity Health Management
Affinity Health's reply07 Sept 2021, 10:05
Official
Good day Sibongile,
We can confirm that a complaints officer was in contact with you.
Kindly note that we have taken the necessary internal steps to ensure that our members are treated with respect and that we provide efficient, satisfactory service at all times.
Kind regards,
Affinity Health Management
We can confirm that a complaints officer was in contact with you.
Kindly note that we have taken the necessary internal steps to ensure that our members are treated with respect and that we provide efficient, satisfactory service at all times.
Kind regards,
Affinity Health Management