*******s

Shocking customer services - in-correct debit order amount. I removed myself from the plan leaving my wife and 2 kids. Followed the process as per staff at AH. Next thing is full amount still debited from my bank account. Then we call to query and the guy (Ramo) or something wants to continue updating policy details and debit order details and bank acc details... everything but resolve my concerns. He promised to call at 15h10 today 12 May... its 20h55. Guess what??? This is the type of businesses with poor Leadership, dishonesty, lack of customer care and surely will not be supported by customers during a tough time, let alone build a base of loyal customers. Next step is to take this type of *******s to the Ombuds and the media to protect the industry and consumers.