JE
Jan E
1 reviews | Active since Mar 2015
15 Apr 2016, 14:14
Response time
I would like to compliment Rucelle from Affinity Health for the excellent service that I have received on 15 April 2016 with regards to my membership certificate. After receiving my membership certificate I noticed that my beneficiary details was absent. I notified Rucelle immediately and within 5 minutes I received the corrected certificate with my beneficiaries details added. I will definitely urge anyone to make use of Rucelle's service.
Helpful (0)
Replies (1)0
Replies (1)
Affinity Health's replyOfficial
15 Apr 2016, 15:46Hello Wordmole,
We appreciate you taking the time to provide us with feedback on the service received from our Customer Care Agent Rucelle.
Please accept our apologies for the omission of your beneficiary details on your membership certificate. We are, however, pleased to hear that Rucelle has resolved this in a speedy manner and that you are now satisfied.
We take this opportunity of welcoming you to Affinity Health.
Kind regards,
Affinity Health Management Team
We appreciate you taking the time to provide us with feedback on the service received from our Customer Care Agent Rucelle.
Please accept our apologies for the omission of your beneficiary details on your membership certificate. We are, however, pleased to hear that Rucelle has resolved this in a speedy manner and that you are now satisfied.
We take this opportunity of welcoming you to Affinity Health.
Kind regards,
Affinity Health Management Team
Affinity Health's reply15 Apr 2016, 15:46
Official
Hello Wordmole,
We appreciate you taking the time to provide us with feedback on the service received from our Customer Care Agent Rucelle.
Please accept our apologies for the omission of your beneficiary details on your membership certificate. We are, however, pleased to hear that Rucelle has resolved this in a speedy manner and that you are now satisfied.
We take this opportunity of welcoming you to Affinity Health.
Kind regards,
Affinity Health Management Team
We appreciate you taking the time to provide us with feedback on the service received from our Customer Care Agent Rucelle.
Please accept our apologies for the omission of your beneficiary details on your membership certificate. We are, however, pleased to hear that Rucelle has resolved this in a speedy manner and that you are now satisfied.
We take this opportunity of welcoming you to Affinity Health.
Kind regards,
Affinity Health Management Team