1 reviews | Active since Feb 2018
Repayment of my premium
I am/was a member of Affinity Health since last year November. My policy was terminated without my consent and I was never informed about the increase of the premium. I took my daughter to the doctor yesterday only to find out that the policy was cancelled. I felt completely embarrassed. I made a payment of R 1243.00 on the 25/02/2018 not knowing that the policy was already cancelled. I hope to be assisted with this as soon as possible.
Good morning Danielle
We greatly appreciate you bringing this matter to our attention, and are duly concerned to read of your disconcerting experience.
Please be assured that a Complaints Officer is promptly investigating the aforementioned matter, resolution of which will be communicated to you.
Kind regards
Affinity Health Management Team
Good morning Danielle
We greatly appreciate you bringing this matter to our attention, and are duly concerned to read of your disconcerting experience.
Please be assured that a Complaints Officer is promptly investigating the aforementioned matter, resolution of which will be communicated to you.
Kind regards
Affinity Health Management Team
Good day Danielle
Thank you for your patience in awaiting response.
We hereby confirm that you have been refunded all payments made post termination of policy, as requested.
Please do not hesitate to contact us directly on ***, should you wish to reinstate your policy.
Kind regards
Affinity Health Management Team
Good day Danielle
Thank you for your patience in awaiting response.
We hereby confirm that you have been refunded all payments made post termination of policy, as requested.
Please do not hesitate to contact us directly on ***, should you wish to reinstate your policy.
Kind regards
Affinity Health Management Team