Rejected Authorizations and still no feedback

Worst medical insurance ever! They have not paid out to a specialist and GP I went to although I'm entitled to unlimited GP visits and one specialist and had requested for authorization prior to the visits. I've logged several requests and spoke to multiple agents and each time i'm told they are assessing the matter, they do not have any feedback. It's been almost a month now, surely it shouldn't take this long. I am so sick of this. Wouldn't recommend this company to anyone. I just need them to sort out their mess so I can cancel!