Reimbur*****ts very poor & no communication at all

My Husband had an accident on 23rd June and broke his arm. We were refused medical treatment at Wilgers because medical claimed we had unpaid payments. He was then rushed to Kalafong. Next day Affinity admitted there was a technical error on their side and they will update Africa Assist and promised to arrange for his admission at Eugene Marais Hospital . When we arrived at Hospital nothing was arranged by Affinity as promised and confirmed on the telephone. After huge fights and numerous phone calls my husband was admitted to Eugene and Affinity and Africa Assist promised that they will reimburse all my medical expenses due to their error. I submitted all the medical claims on the 7th July and is still waiting for my reimbur*****ts - I did however received 1 of the 3 payments but what a issue it is just to get communication from Affinity health! Service in that regard is very poor and then they try to blame shift me for not providing all claims and proof of payment! I am very very unhappy and frustrated with them here where I am - after numerous emails they just ignore you flat - they said all will be paid within 1 week - it is now almost 2 months later and still going!!!