MS
Marco S
1 reviews | Active since May 2015
04 Feb 2016, 08:55
Refusing refund
IN OCTOBER 2015 I REQUESTED A QUOTE THE AGENT THAT QUOTED ME WAS VERY GOOD SHE SIGNED ME UP AND SAID WITHIN 28 DAYS OF YOUR FIRST PAYMENT YOU WILL RECEIVE YOR PACKAGE MY FIRST PAYMENT OF OVER R1000.00 WAS DEBITED ON THE 1ST OF NOVEMBER IN DECEMBER I STILL HAVEN'T RECEIVED MY PACKAGE I PHONED THE AND THE AGENT THAT ANSWERED SAID THE DEPARTMENT WHO CAN ASSIST ME HAS ALREADY LEFT ON THE FIRST OF DECEMBER ANOTHER PAYMENT WAS DEBITED JANUARY AGAIN THEY DEBITED MY ACCOUNT I PHONED THEM TO QUERY WHY I HAVEN'T RECEIVED MY PACKAGE AS YET THEY SAID THEY DON'T KNOW AND THEY WILL QUERY IT AN CONTACT ME BACK IN MID JANUARY I GOT A PHONE CALL FROM THEM ASKING ME WHAT IS THE ID NR OF THE CHILD GOING ON THE MEDICAL AID WITH ME I ASKED WILL I RECEIVE MY PACKAGE BY THE 28OF JANUARY HE SAID YES BY THE 2 FEBRUARY I PHONED AND ASKED FOR A FULL REFUND AND A CANCELATION AFTER EXPLAINING WHAT HAPPENED TO MULTIPLE AGENTS I FINALLY GOT THROUGH TO A SUPERVISOR WHO SAID HE WILL CANCEL MY POLISCY BUT HE WON'T GIVE BACK MY MONEY SO I LOST OVER R4000.00 BECAUSE OF THEIR POOR SERVICE THEY SAY I HAVE RECEIVED MY PACKAGE THAT I SIGNED FOR ACORDING TO THE COURIER COMPANY BUT THE ADRESS THEY DELIVERED AT IS NOT MY AD
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Affinity Health's replyOfficial
04 Feb 2016, 11:52Hello polosticks,
Firstly, we must apologise for the poor service experienced to date. We appreciate the opportunity given to us to address your concerns because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention.
Please be assured that we are in the process of conducting an investigation and feedback will be provided to you by our Escalations Department.
Kind regards,
Affinity Health Management Team
Firstly, we must apologise for the poor service experienced to date. We appreciate the opportunity given to us to address your concerns because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention.
Please be assured that we are in the process of conducting an investigation and feedback will be provided to you by our Escalations Department.
Kind regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply04 Feb 2016, 11:52
Official
Hello polosticks,
Firstly, we must apologise for the poor service experienced to date. We appreciate the opportunity given to us to address your concerns because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention.
Please be assured that we are in the process of conducting an investigation and feedback will be provided to you by our Escalations Department.
Kind regards,
Affinity Health Management Team
Firstly, we must apologise for the poor service experienced to date. We appreciate the opportunity given to us to address your concerns because it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention.
Please be assured that we are in the process of conducting an investigation and feedback will be provided to you by our Escalations Department.
Kind regards,
Affinity Health Management Team
Best regards,