Refuse to pay back claims

I have been with Affinity health for several years, and the one time I actually put through a day to day claim, I only get excuses. Claim for a specialist visit was put through on the 26th of Feb 2021. up until today, 3rd of May 2021, still no payment made back into my account. I have made several call to affinity health in this time, and each time I am told that they dont know what the issue is and they will escalate. If you are looking for a medical aid/insurance, please look else where. it really isnt worth it. Hospitals on their own network advises against using them as they actually refuse to pay.