LL
Loreal L
1 reviews | Active since Aug 2015
08 Jan 2016, 11:51
Refuse to cancel
After my experience with the dentist on the affinity product I want to cancel my policy I tried doing it telephonically and Titus said I should fill in forms to get it cancelled. I never signed any papers when I took out the policy why make it difficult to cancel. I'm no longer interested in the cover can you please cancel. I want no more debit orders from you guys
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Affinity Health's replyOfficial
08 Jan 2016, 13:35Hello LEEUWSC,
Thank you for bringing this matter to our attention. Firstly, we unfortunately do not manage or have any control over our service providers and the manner in which they treat their patients.
We can, however, confirm that we have reported your experience to the relevant company that manages the service providers on our network and they will address your complaint with the dentist concerned.
We can only apologise to you for your unpleasant experience with regard to the dentist involved.
We can also confirm that, as per your request, your dental policy has been cancelled and no further debit orders will be processed.
Once again, please accept our sincerest apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. Firstly, we unfortunately do not manage or have any control over our service providers and the manner in which they treat their patients.
We can, however, confirm that we have reported your experience to the relevant company that manages the service providers on our network and they will address your complaint with the dentist concerned.
We can only apologise to you for your unpleasant experience with regard to the dentist involved.
We can also confirm that, as per your request, your dental policy has been cancelled and no further debit orders will be processed.
Once again, please accept our sincerest apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Affinity Health's reply08 Jan 2016, 13:35
Official
Hello LEEUWSC,
Thank you for bringing this matter to our attention. Firstly, we unfortunately do not manage or have any control over our service providers and the manner in which they treat their patients.
We can, however, confirm that we have reported your experience to the relevant company that manages the service providers on our network and they will address your complaint with the dentist concerned.
We can only apologise to you for your unpleasant experience with regard to the dentist involved.
We can also confirm that, as per your request, your dental policy has been cancelled and no further debit orders will be processed.
Once again, please accept our sincerest apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. Firstly, we unfortunately do not manage or have any control over our service providers and the manner in which they treat their patients.
We can, however, confirm that we have reported your experience to the relevant company that manages the service providers on our network and they will address your complaint with the dentist concerned.
We can only apologise to you for your unpleasant experience with regard to the dentist involved.
We can also confirm that, as per your request, your dental policy has been cancelled and no further debit orders will be processed.
Once again, please accept our sincerest apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team