Refusal to Refund

<p>I called at the end of December 2016 to cancel my policy. At the end of January, my father's account (which was listed to be debited) was still debited with the premiums. We notified them of this and we were ensured that the premium as well as the bank costs would be refunded to us promptly. After countless communications with a man named Elgershaun Louw who no longer responds to emails even after we sent the documents he requested and a call centre agent named Shantelle who promised we would be refunded by the end of last week (the week ending 10 March, 2017), we are yet to have the funds returned. They have been giving us the run around and dishonest in their services to us. We just want what is owed to us to be returned but it seems they are stalling in the hopes that we will give up. This is unacceptable.</p>