CB
Carl B
1 reviews | Active since Mar 2010
05 Oct 2022, 15:29
Refusal to Cancel Policy
I have been trying to cancel my policy and essentially on three occasion Affinity have refused to cancel my policy unless I provide a reason. I do not need to provide a reason and I do not have to provide a reason. Refusal to cancel my policy is ********. Therefore my bank has removed the debit order from my account, and unless my policy is cancel I will be lodging a complaint with Ombudsman.
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Replies (2)
Affinity Health's replyOfficial
05 Oct 2022, 15:36Good Afternoon Mr Badenhorst.
Our sincere apologies for the inconvenience this has caused you.
The matter will be referred to the Complaints Department and a Complaints Officer will be in contact with you in due course to further provide feedback.
Best Regards,
Affinity Health Management Team.
Our sincere apologies for the inconvenience this has caused you.
The matter will be referred to the Complaints Department and a Complaints Officer will be in contact with you in due course to further provide feedback.
Best Regards,
Affinity Health Management Team.
Affinity Health's reply05 Oct 2022, 15:36
Official
Good Afternoon Mr Badenhorst.
Our sincere apologies for the inconvenience this has caused you.
The matter will be referred to the Complaints Department and a Complaints Officer will be in contact with you in due course to further provide feedback.
Best Regards,
Affinity Health Management Team.
Our sincere apologies for the inconvenience this has caused you.
The matter will be referred to the Complaints Department and a Complaints Officer will be in contact with you in due course to further provide feedback.
Best Regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
06 Oct 2022, 13:58Dear Mr Badenhorst,
We hope that you are well.
We can confirm that a Complaints Officer has attempted to make contact with you regarding the complaint received to no successful avail.
We wish to further inform you that your policy has been cancelled as per your request.
Please do not hesitate to reach out to us should you require any further information or assistance.
Many Thanks,
Affinity Health Management Team.
We hope that you are well.
We can confirm that a Complaints Officer has attempted to make contact with you regarding the complaint received to no successful avail.
We wish to further inform you that your policy has been cancelled as per your request.
Please do not hesitate to reach out to us should you require any further information or assistance.
Many Thanks,
Affinity Health Management Team.
Affinity Health's reply06 Oct 2022, 13:58
Official
Dear Mr Badenhorst,
We hope that you are well.
We can confirm that a Complaints Officer has attempted to make contact with you regarding the complaint received to no successful avail.
We wish to further inform you that your policy has been cancelled as per your request.
Please do not hesitate to reach out to us should you require any further information or assistance.
Many Thanks,
Affinity Health Management Team.
We hope that you are well.
We can confirm that a Complaints Officer has attempted to make contact with you regarding the complaint received to no successful avail.
We wish to further inform you that your policy has been cancelled as per your request.
Please do not hesitate to reach out to us should you require any further information or assistance.
Many Thanks,
Affinity Health Management Team.