REFUNDS AND BIILS PAID A NIGHTMARE!!

Item: Affinity Health
Rating: 2
Author: Anna S

I have been struggling since March 2023 to get a refund for X-rays that was done!! Everytime, please send proof of first submission as it is now declined due to past the 3 months period!! How many times are we suppose to submit, just to be declined and send proof again!!! Same goes for the same incident - authoritaion letter was obtained before going to emergensy rooms - this account is still not paid - even after proof of first submission was send - now lawyers are on my back regarding payment!! I need someone competent to give me a call ASAP!!

Helpful (0)

Replies (2)

Affinity Health's replyOfficial

18 Aug 2023, 10:39

Good day Anna,

Thank you for raising your concerns with us.

Your concerns will be escalated to the Complaints Department for further assistance.

Best regards,
Affinity Health Management Team

Affinity Health's reply18 Aug 2023, 10:39

Official

Good day Anna,

Thank you for raising your concerns with us.

Your concerns will be escalated to the Complaints Department for further assistance.

Best regards,
Affinity Health Management Team

Affinity Health's replyOfficial

28 Aug 2023, 09:37

Good Day Anna,

We can confirm that the Complaints Team has been in contact with you to assist with the above concerns.

We can further confirm that your claims have been honored.

Warm regards,
Affinity Health Management Team

Affinity Health's reply28 Aug 2023, 09:37

Official