Refund of Premiums due to Operational

I received a call from a Mr Coopoosamy from Affinity on the 20th February 2018 advising due to operational all breast policy will be cancelled with immediate effect and I will receive all my premiums paid within the next 30 to 48 hours. After a week I called in and spoke to different consultants and was advised it the payout will take 30 working days. Which i was not happy with different stories. On the 02nd March I received the following letter from Hannelie Botha who is a Director; 02 MARCH 2 ********** 006507 AFFINITY CANCER DISCONTINUATION NOTICE Please be advised that due to Operational Requirements the Affinity Cancer product will be discontinued with immediate effect We apologise for any inconvenience this may cause you, how ever you will be refunded all successfully paid premiums from date of inception of your Affinity Cancer policy. Please do take note that refunds will be paid back into your account within 7-14 working days from the date of issue of this notice. For any queries please contact customer care on ***. Thank you for your understanding regarding this matter. On the 27th March I called Affinity Health again and spoke to Dustin who said he will follow up on the payment and will call me back, he forward an SMS that the money will be in my account not later then the Thursday which would have been on the 29th March 2018 still no date no money was paid out. I can just imagined God forbid anything was wrong and I had a claim and already they cannot pay my premiums back the service is pathetic.