Refund
<p>I have just cancelled affinity health due to them not covering for certain things they said they do,on cancellation I've asked them to refund my instalments that went off on the 1st of may as I did not use it they refuse how do i get back my money and i have paid a double installment in the beginning please help</p> <p> </p> <p> </p>
Good day Marche,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
Please note that as per the telephonic communication, unfortunately, no refund of premiums is due in this regard due to the fact that your 30 day cooling off period has lapsed. Furthermore, we have received and processed claims on this policy and as per policy wording no refund of premiums is due if benefits have been utilized.
Kind Regards,
The Affinity Health Management Team
Best regards,
Good day Marche,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer.
Please note that as per the telephonic communication, unfortunately, no refund of premiums is due in this regard due to the fact that your 30 day cooling off period has lapsed. Furthermore, we have received and processed claims on this policy and as per policy wording no refund of premiums is due if benefits have been utilized.
Kind Regards,
The Affinity Health Management Team
Best regards,