1 reviews | Active since Jul 2017
Promises that you covered for emergencies, only to find out, you NOT
We have a Combined package at Affinity for Hospital and day-to-day care. My wife needs to urgently see a dentist, yet gets told to go to a government hospital, they wont pay. This is an emergency, which seemingly they cover, regardless if it's an emergency, yet now we get told we must either pay ourselves or go to a Government hospital!!!
I asked the guy on the phone what would happen if I suffered a heart attack, he responded by telling me they will take me to a Government Hospital, they wont cover me?!
Seems emergencies are just a way to gain you as a client initially, till you have a emergency!
Good day Alwyn
Thank you for sharing your concerns with us.
Kindly expect contact from one of our Complaints Officers with respect to your query.
Kind regards
Affinity Health Management Team
Good day Alwyn
Thank you for sharing your concerns with us.
Kindly expect contact from one of our Complaints Officers with respect to your query.
Kind regards
Affinity Health Management Team
Good day Alwyn
Thank you for your time.
We can confirm that a Complaints Officer has been in contact with you, and has resolved the matter accordingly.
Kind regards
Affinity Health Management Team
Good day Alwyn
Thank you for your time.
We can confirm that a Complaints Officer has been in contact with you, and has resolved the matter accordingly.
Kind regards
Affinity Health Management Team