1 reviews | Active since May 2017

20 Jun 2017, 11:28

Promise after promise

<p>After trying from November to add my wife to my medical insurance , they promised everything will be sorted out now. Showed up at the doctor and she still wasn't added to my account</p> <p> </p> <p>Pathetic Service</p>

0
Replies (4)
's update20 Jun 2017, 11:32
Reviewer Update

My details are **********

********** 180

Affinity Health
Affinity Health's reply20 Jun 2017, 11:42
Official

Good day Andrus

Thank you for sharing your concerns with us.

We have noted that your wife has been successfully added to your policy as requested however we have referred your GP query to our Customer service department and a consultant will be in contact with you to resolve this matter.

We do apologize for any inconvenience created.

Kind regards

Affinity Health Management Team.

's update20 Jun 2017, 11:55
Reviewer Update

She will only be active on the first of July. She must have been on the 1 st of April . Affinity always tries to swift the blame .

Same problems with my sister and brother in law. All of us are discussing other options. I feel embarrassed that I have recommended Affinity Health for them !

Affinity Health
Affinity Health's reply20 Jun 2017, 14:51
Official

Good day Andrus,

Thank you for reporting your experience with us.

We have subsequently escalated your query to a Complaints officer who will establish contact with you by close of business.

Kind regards

Affinity Health Management Team.