Problematic over weekends when clients need to deal with automation

Good day Berrelie,

Ensuring a seamless service experience for our members is indeed a top priority, and we're truly sorry to hear that you haven't always had a positive experience. 

Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for excellence in our service delivery. 

Please know that we're committed to addressing any issues you've encountered and making necessary improvements to enhance your experience going forward. 

Kind RegardsAffinity Health Management Team