Problem to see a GP

August 2019 I joined Affinity health for me and my wife. Everything went well until I requested to pay my monthly premium via EFT/ manually due to the fact that my salary gets paid in on the 25th of every month. Therefor I prefer to pay my instalments when my salary gets paid in. I did arrange with Affinity that what I want and they agreed and sent me all their banking details. The debit order was stopped at the bank. Now! Every time when I want to use my Medical, there is a problem of "arrears"! Although there is no arears! Then I must send a proof of payment again after it is added on my banking mails for Affinity and sent to them as I pay in my payment. People can die due to this "poor" assistants. Today 16/02/2020 I contacted them several times, using all my airtime, sent mails with proof of payment, but still battling. A bee stung me on the 15/03/2020. My foot is badly swollen and part of my face. From 08h00 - 11h30 I still did not get any corporation in sorting my situation out. I know by now which docters to se but no go ahead. WHAT IF THERE IS AN EMERGENCY IN MY CASE?