PRE-AUTHORIZED CLAIM IN DECEMBER 2016 STILL NOT PAID

<p>I am at a loss for words. </p> <p>My refund landed up in the specialist's account "by accident" . Ok fine, I understand that mistakes can happen. I asked for feedback on the rectification of the situation. I was told that they will keep me updated, however I had to send 100 emails to follow up. Not once did I receive any correspondence without me asking. I asked to be refered to a manager of the call centre, but not once received a name or even a call from them. You deal with a nameless email. NO PERSON. That way I suppose no one to blame......how convenient????</p> <p>My email trail got so long eventually that at the end they did not even know what it was all about. That infuriated me. My pre authorized claim submitted in December 2016 has to this day not been paid to me. I would hate to see what happens if you land up in Hospital???? </p> <p>This is a nightmare experience.</p>