1 reviews | Active since Jul 2019
Poor support
I'm fairly new, to Affinity Health. I joined last week infact. Today I fell sick, went to my GP, gave me a referral letter to get admitted in hospital. I called the call center spoke to Authorization and customer care to only find out that my health is active and theres a 3month waiting period. In call with the sales consultant, I clarified this many times, using examples... Today I can't be treated because of you. It's a pitty, I should have stayed with the current health care company.
I need to get treated, please act with efficiency and get me admitted. It is not my fault that this was not explained. I don't care about QA stuff, it's a recorded line. So please get me the help that I need.
I look forward to hearing from you.
Thank you for bringing this matter to our attention. We are truly sorry to hear about the distress and frustration you have experienced, especially given that you are unwell and in need of urgent medical care.
We acknowledge your concerns regarding the waiting period and the information provided during the sales process. Please be assured that your complaint has been escalated to our Complaints Department for urgent review. A dedicated Complaints Officer will thoroughly investigate the matter, including the sales call, and will contact you directly to discuss the findings and the next steps.
We understand the seriousness of your situation and appreciate your patience while we give this matter the attention it requires.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We are truly sorry to hear about the distress and frustration you have experienced, especially given that you are unwell and in need of urgent medical care.
We acknowledge your concerns regarding the waiting period and the information provided during the sales process. Please be assured that your complaint has been escalated to our Complaints Department for urgent review. A dedicated Complaints Officer will thoroughly investigate the matter, including the sales call, and will contact you directly to discuss the findings and the next steps.
We understand the seriousness of your situation and appreciate your patience while we give this matter the attention it requires.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns with us. We can confirm that a Complaints Officer has been in contact with you to explain how the benefits work and to advise you on the status of your policy at the time the benefits were required.
We trust that all matters have been discussed and that the complaint has been resolved.
Best regards,
Affinity Health Management Team
Thank you for raising your concerns with us. We can confirm that a Complaints Officer has been in contact with you to explain how the benefits work and to advise you on the status of your policy at the time the benefits were required.
We trust that all matters have been discussed and that the complaint has been resolved.
Best regards,
Affinity Health Management Team