EP
Elaine P
1 reviews | Active since Nov 2018
19 Aug 2020, 09:15
Poor services
I am very disappointed with this health Insurance. I've been a member with them for a very long time. And I don't even know why I'm still a member. Every time I have to claim they have numerous excuses. And the latest excuse is that I'm behind with monthly payments, but I have proof of all payments made. All advice I wanna give out to other people. Do not trust them, they are full of lies and false promises just to get customers and steel your money.
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
19 Aug 2020, 10:07Good Day Elaine,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can confirm that a Complaints Officer was in contact with you to assist you with your concerns via telephone and email.
Please note that claims are honoured by Affinity Health according to the applicable benefit amount of which was advised to you. To ensure that benefits are available, monthly payments are required. It has also been advised to you to send through your proof of payments to ensure that it is allocated to your policy and further assistance can then be provided.
To assist you with your claim, please may you send through your proof of payments as requested.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can confirm that a Complaints Officer was in contact with you to assist you with your concerns via telephone and email.
Please note that claims are honoured by Affinity Health according to the applicable benefit amount of which was advised to you. To ensure that benefits are available, monthly payments are required. It has also been advised to you to send through your proof of payments to ensure that it is allocated to your policy and further assistance can then be provided.
To assist you with your claim, please may you send through your proof of payments as requested.
Kind Regards
Affinity Health Management Team
Affinity Health's reply19 Aug 2020, 10:07
Official
Good Day Elaine,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can confirm that a Complaints Officer was in contact with you to assist you with your concerns via telephone and email.
Please note that claims are honoured by Affinity Health according to the applicable benefit amount of which was advised to you. To ensure that benefits are available, monthly payments are required. It has also been advised to you to send through your proof of payments to ensure that it is allocated to your policy and further assistance can then be provided.
To assist you with your claim, please may you send through your proof of payments as requested.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us here on Hello Peter.
We can confirm that a Complaints Officer was in contact with you to assist you with your concerns via telephone and email.
Please note that claims are honoured by Affinity Health according to the applicable benefit amount of which was advised to you. To ensure that benefits are available, monthly payments are required. It has also been advised to you to send through your proof of payments to ensure that it is allocated to your policy and further assistance can then be provided.
To assist you with your claim, please may you send through your proof of payments as requested.
Kind Regards
Affinity Health Management Team
EP
Elaine P's updateReviewer Update
19 Aug 2020, 10:46How many times must I send you the proof of payments!!! And how can you only notify me now that I am behind with March months payment (which I'm not), and we are in August now??? And now you tell me I'm a month behind when I want to claim. And you only cover a quarter of my daily procedure that needs to be done in hospital. You are always full of excuses. You suck!!! And I'm not afraid to share my experience with other people. I will not accept your poor services and lies. YOU STILE MY MONEY. YOU ARE ******** PEOPLE!!!
EP
Elaine P's update19 Aug 2020, 10:46
Reviewer Update
How many times must I send you the proof of payments!!! And how can you only notify me now that I am behind with March months payment (which I'm not), and we are in August now??? And now you tell me I'm a month behind when I want to claim. And you only cover a quarter of my daily procedure that needs to be done in hospital. You are always full of excuses. You suck!!! And I'm not afraid to share my experience with other people. I will not accept your poor services and lies. YOU STILE MY MONEY. YOU ARE ******** PEOPLE!!!
EP
Elaine P's updateReviewer Update
19 Aug 2020, 10:47You will hear from my lawyer!!!
EP
Elaine P's update19 Aug 2020, 10:47
Reviewer Update
You will hear from my lawyer!!!
Affinity Health's replyOfficial
19 Aug 2020, 11:39Good Day Elaine
We can confirm that a Complaints Officer has tried to contact you this morning on all the numbers on record but to no avail.
May you please provide us with a convenient time for you to be contacted and assisted.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has tried to contact you this morning on all the numbers on record but to no avail.
May you please provide us with a convenient time for you to be contacted and assisted.
Kind Regards
Affinity Health Management Team
Affinity Health's reply19 Aug 2020, 11:39
Official
Good Day Elaine
We can confirm that a Complaints Officer has tried to contact you this morning on all the numbers on record but to no avail.
May you please provide us with a convenient time for you to be contacted and assisted.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has tried to contact you this morning on all the numbers on record but to no avail.
May you please provide us with a convenient time for you to be contacted and assisted.
Kind Regards
Affinity Health Management Team
EP
Elaine P's updateReviewer Update
19 Aug 2020, 11:44No. It's ok. I'll contact you, through my lawyer. I did send you an email to cancel this ridiculous policy. You will hear from us soon.
EP
Elaine P's update19 Aug 2020, 11:44
Reviewer Update
No. It's ok. I'll contact you, through my lawyer. I did send you an email to cancel this ridiculous policy. You will hear from us soon.
Affinity Health's replyOfficial
19 Aug 2020, 12:13Good Day Elaine
We can assure you that concerns raised by members is of great importance to Affinity Health as we want to ensure that members are provided with efficient and accurate assistance. We have assisted many of our members according to the plan type chosen and applicable benefits when given the opportunity to resolve.
Thank you for your response, which is duly noted. We will proceed with your request and provide you with email communication.
Kind Regards
Affinity Health Management Team
We can assure you that concerns raised by members is of great importance to Affinity Health as we want to ensure that members are provided with efficient and accurate assistance. We have assisted many of our members according to the plan type chosen and applicable benefits when given the opportunity to resolve.
Thank you for your response, which is duly noted. We will proceed with your request and provide you with email communication.
Kind Regards
Affinity Health Management Team
Affinity Health's reply19 Aug 2020, 12:13
Official
Good Day Elaine
We can assure you that concerns raised by members is of great importance to Affinity Health as we want to ensure that members are provided with efficient and accurate assistance. We have assisted many of our members according to the plan type chosen and applicable benefits when given the opportunity to resolve.
Thank you for your response, which is duly noted. We will proceed with your request and provide you with email communication.
Kind Regards
Affinity Health Management Team
We can assure you that concerns raised by members is of great importance to Affinity Health as we want to ensure that members are provided with efficient and accurate assistance. We have assisted many of our members according to the plan type chosen and applicable benefits when given the opportunity to resolve.
Thank you for your response, which is duly noted. We will proceed with your request and provide you with email communication.
Kind Regards
Affinity Health Management Team