POOR SERVICE FROM SCRATCH

Joined the medical insurance on 01.06.2019. Cassandra closed off my policy. Within 3 days I was supposed to be debited, I phoned Cassandra who told me my debit order was unsuccessful. When I told her to show me evidence that a premium was tried to be debited, only then she came back to me and told me she has made a mistake but the premium did not go off as she gave me the wrong premium. So, she did not have a facts straight when she spoke to me. I was told to wait for 28 days to receive my medical aid cards and original policy document. On 01.07.2019 I have spoken to Eshian promising me to follow up on my medical cards. On 03.07.2019 I have spoken to Fana who followed and to my surprise my medical cards have yet not been dispatched. So clearly you are not in for good business with empty promises. I will take action by cancelling this plan as it seems to me Affinity Health cannot action a simple request I just wonder what will happen when I have an emergency. Thank you Affinity for showing from the start what you are up to.