LM
Leshwai M
1 reviews | Active since Oct 2023
09 Sept 2025, 16:24
POOR SERVICE
I have been struggling to get my dependant 's medication from yesterday and I'm being told different stories. Thandeka said to me the problem is with Mesicor and the Sibu said I was sent an sms without Auth number. Right on the line with Sibu and I'm asking to speak with his Supervisor but the Supervisor doesn't wanna take my call.
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Replies (2)
Affinity Health's replyOfficial
09 Sept 2025, 16:34Dear Leshwai,
Thank you for reaching out to us. We have received your complaint and want to assure you that your concerns are being taken seriously. A dedicated complaints officer will review the details of your case and will be in touch with you shortly to discuss the next steps.
We appreciate your patience and understanding as we work to resolve this matter promptly. If you have any additional information you would like to share in the meantime, please feel free to reply to this email.
Best regards,
Affinity Health Management Team
Thank you for reaching out to us. We have received your complaint and want to assure you that your concerns are being taken seriously. A dedicated complaints officer will review the details of your case and will be in touch with you shortly to discuss the next steps.
We appreciate your patience and understanding as we work to resolve this matter promptly. If you have any additional information you would like to share in the meantime, please feel free to reply to this email.
Best regards,
Affinity Health Management Team
Affinity Health's reply09 Sept 2025, 16:34
Official
Dear Leshwai,
Thank you for reaching out to us. We have received your complaint and want to assure you that your concerns are being taken seriously. A dedicated complaints officer will review the details of your case and will be in touch with you shortly to discuss the next steps.
We appreciate your patience and understanding as we work to resolve this matter promptly. If you have any additional information you would like to share in the meantime, please feel free to reply to this email.
Best regards,
Affinity Health Management Team
Thank you for reaching out to us. We have received your complaint and want to assure you that your concerns are being taken seriously. A dedicated complaints officer will review the details of your case and will be in touch with you shortly to discuss the next steps.
We appreciate your patience and understanding as we work to resolve this matter promptly. If you have any additional information you would like to share in the meantime, please feel free to reply to this email.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
03 Oct 2025, 12:40Dear Leshwai,
We can confirm that you were called on September 11, 2025, regarding the concerns you raised in your recent complaint. We appreciate you taking the time to discuss the matter with us. We are pleased that we were able to address your concern and that the issue has now been resolved to your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to reach out. Thank you again for bringing this matter to our attention.
Warm regards,
Affinity Health Management Team
We can confirm that you were called on September 11, 2025, regarding the concerns you raised in your recent complaint. We appreciate you taking the time to discuss the matter with us. We are pleased that we were able to address your concern and that the issue has now been resolved to your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to reach out. Thank you again for bringing this matter to our attention.
Warm regards,
Affinity Health Management Team
Affinity Health's reply03 Oct 2025, 12:40
Official
Dear Leshwai,
We can confirm that you were called on September 11, 2025, regarding the concerns you raised in your recent complaint. We appreciate you taking the time to discuss the matter with us. We are pleased that we were able to address your concern and that the issue has now been resolved to your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to reach out. Thank you again for bringing this matter to our attention.
Warm regards,
Affinity Health Management Team
We can confirm that you were called on September 11, 2025, regarding the concerns you raised in your recent complaint. We appreciate you taking the time to discuss the matter with us. We are pleased that we were able to address your concern and that the issue has now been resolved to your satisfaction.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to reach out. Thank you again for bringing this matter to our attention.
Warm regards,
Affinity Health Management Team