KT
Kesa T
1 reviews | Active since Jul 2019
15 May 2024, 17:27
Poor service, coming from the doctor and waiting over an hour for a prescription was not impressive
Poor service, coming from the doctor and waiting over an hour for a prescription was not impressive. Even after I explained to the consultant that I’m not feeling well.. Ended up just buying with my own money .
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
16 May 2024, 08:08Good day Kesa,
We are truly sorry to hear about your poor experience. Waiting over an hour for a prescription, especially when you're not feeling well, is certainly frustrating and unacceptable.
Your time and health are incredibly important, and it's disappointing that you didn't receive the level of service and care you deserved.
Please know that your complaint has been referred to the Complaints Department for investigation, as we are committed in improving the level of service we provide to our members.
Kind Regards
We are truly sorry to hear about your poor experience. Waiting over an hour for a prescription, especially when you're not feeling well, is certainly frustrating and unacceptable.
Your time and health are incredibly important, and it's disappointing that you didn't receive the level of service and care you deserved.
Please know that your complaint has been referred to the Complaints Department for investigation, as we are committed in improving the level of service we provide to our members.
Kind Regards
Affinity Health Management Team
Affinity Health's reply16 May 2024, 08:08
Official
Good day Kesa,
We are truly sorry to hear about your poor experience. Waiting over an hour for a prescription, especially when you're not feeling well, is certainly frustrating and unacceptable.
Your time and health are incredibly important, and it's disappointing that you didn't receive the level of service and care you deserved.
Please know that your complaint has been referred to the Complaints Department for investigation, as we are committed in improving the level of service we provide to our members.
Kind Regards
We are truly sorry to hear about your poor experience. Waiting over an hour for a prescription, especially when you're not feeling well, is certainly frustrating and unacceptable.
Your time and health are incredibly important, and it's disappointing that you didn't receive the level of service and care you deserved.
Please know that your complaint has been referred to the Complaints Department for investigation, as we are committed in improving the level of service we provide to our members.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 May 2024, 13:23Dear Kesa,
We'd like to inform you that a Complaints Officer attempted to contact you, but regrettably, they were unable to reach you.
Could you kindly provide us with a convenient time we can contact you?
Warm regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply17 May 2024, 13:23
Official
Dear Kesa,
We'd like to inform you that a Complaints Officer attempted to contact you, but regrettably, they were unable to reach you.
Could you kindly provide us with a convenient time we can contact you?
Warm regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's replyOfficial
24 May 2024, 11:36Dear Kesa,
We can confirm that a Complaints Officer has reached out and furnished you with feedback regarding your complaint.
We can confirm that a Complaints Officer has reached out and furnished you with feedback regarding your complaint.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply24 May 2024, 11:36
Official
Dear Kesa,
We can confirm that a Complaints Officer has reached out and furnished you with feedback regarding your complaint.
We can confirm that a Complaints Officer has reached out and furnished you with feedback regarding your complaint.
Warm regards,
Affinity Health Management Team.