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Walter S
1 reviews | Active since Apr 2009
17 Feb 2021, 09:46
Poor service
Its a joke at the moment. I have to pay everything upfront because the Network doctors complain they do not get paid or not paid on time. The whole reason you have medical insurance is to cover you when you have an emergency. If I have to pay everything upfront then I don't need Affinity. They don't cover my new blood pressure meds. I got authorization for the call center to go and see the network doctor and then they don't pay the full consultation and leave me with the rest.
Helpful (0)
Replies (8)0
Replies (8)
Affinity Health's replyOfficial
17 Feb 2021, 10:02Good day Walter,
We are sorry to hear about your negative experience with our company. Please be advised that your concerns will be investigated and a Complaint's Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We are sorry to hear about your negative experience with our company. Please be advised that your concerns will be investigated and a Complaint's Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Feb 2021, 10:02
Official
Good day Walter,
We are sorry to hear about your negative experience with our company. Please be advised that your concerns will be investigated and a Complaint's Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We are sorry to hear about your negative experience with our company. Please be advised that your concerns will be investigated and a Complaint's Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
22 Feb 2021, 13:33Good Day Walter,
We can confirm that a Complaint's Officer has attempted to contact you to discuss your concerns but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer has attempted to contact you to discuss your concerns but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Feb 2021, 13:33
Official
Good Day Walter,
We can confirm that a Complaint's Officer has attempted to contact you to discuss your concerns but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaint's Officer has attempted to contact you to discuss your concerns but to no avail.
Please advise of a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
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Walter S's updateReviewer Update
22 Feb 2021, 14:18He tried to phone me twice in a matter of 5 minutes. I was in a meeting.
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Walter S's update22 Feb 2021, 14:18
Reviewer Update
He tried to phone me twice in a matter of 5 minutes. I was in a meeting.
Affinity Health's replyOfficial
22 Feb 2021, 14:26Walter, kindly be advised that we have attempted to contact you again however you line goes straight to voicemail.
Please advise of a convenient time to be in touch to assist.
Kind Regards
Affinity Health Management Team
Please advise of a convenient time to be in touch to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Feb 2021, 14:26
Official
Walter, kindly be advised that we have attempted to contact you again however you line goes straight to voicemail.
Please advise of a convenient time to be in touch to assist.
Kind Regards
Affinity Health Management Team
Please advise of a convenient time to be in touch to assist.
Kind Regards
Affinity Health Management Team
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Walter S's updateReviewer Update
22 Feb 2021, 14:30Please try *** my be signal
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Walter S's update22 Feb 2021, 14:30
Reviewer Update
Please try *** my be signal
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Walter S's updateReviewer Update
22 Feb 2021, 14:310.6.7.0.0.9.1.1.8.2
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Walter S's update22 Feb 2021, 14:31
Reviewer Update
0.6.7.0.0.9.1.1.8.2
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Walter S's updateReviewer Update
22 Feb 2021, 14:55Please try 0.6.7.0.0.9.1.1.8.2 may be signal issues.
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Walter S's update22 Feb 2021, 14:55
Reviewer Update
Please try 0.6.7.0.0.9.1.1.8.2 may be signal issues.
Affinity Health's replyOfficial
22 Feb 2021, 15:39Walter, we can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Kindly be advised that further feedback will be communicated with you once feedback is received.
Kind Regards
Affinity Health Management Team
Kindly be advised that further feedback will be communicated with you once feedback is received.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Feb 2021, 15:39
Official
Walter, we can confirm that a Complaints Officer was in contact with you to discuss the above concerns raised.
Kindly be advised that further feedback will be communicated with you once feedback is received.
Kind Regards
Affinity Health Management Team
Kindly be advised that further feedback will be communicated with you once feedback is received.
Kind Regards
Affinity Health Management Team