NM
Nkosinathi M
1 reviews | Active since Dec 2024
19 Dec 2024, 12:04
Poor service
I'm very disappointed in your service, I've been paying this insurance since the year started,never have I used or claim even once today I'm calling to see a doctor the consultants are busy tossing me from one place to another for the 10th times now
I'm very disappointed
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Replies (2)
Affinity Health's replyOfficial
19 Dec 2024, 12:14Dear Nkosinathi,
We hereby acknowledge and confirm receipt of your complaint.
A Complaints Officer will be in contact with you to gather more information and conduct a thorough investigation into the matter. Once concluded will feedback be communicated accordingly.
We apologize for the experience you have been faced with.
Thanking you,
Affinity Health Management Team.
We hereby acknowledge and confirm receipt of your complaint.
A Complaints Officer will be in contact with you to gather more information and conduct a thorough investigation into the matter. Once concluded will feedback be communicated accordingly.
We apologize for the experience you have been faced with.
Thanking you,
Affinity Health Management Team.
Affinity Health's reply19 Dec 2024, 12:14
Official
Dear Nkosinathi,
We hereby acknowledge and confirm receipt of your complaint.
A Complaints Officer will be in contact with you to gather more information and conduct a thorough investigation into the matter. Once concluded will feedback be communicated accordingly.
We apologize for the experience you have been faced with.
Thanking you,
Affinity Health Management Team.
We hereby acknowledge and confirm receipt of your complaint.
A Complaints Officer will be in contact with you to gather more information and conduct a thorough investigation into the matter. Once concluded will feedback be communicated accordingly.
We apologize for the experience you have been faced with.
Thanking you,
Affinity Health Management Team.
Affinity Health's replyOfficial
19 Dec 2024, 12:50Dear Nkosinathi,
We can confirm that a Complaints Officer has been in contact with you and assistance has been provided in relation to your complaint.
Kindest regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and assistance has been provided in relation to your complaint.
Kindest regards,
Affinity Health Management Team
Affinity Health's reply19 Dec 2024, 12:50
Official
Dear Nkosinathi,
We can confirm that a Complaints Officer has been in contact with you and assistance has been provided in relation to your complaint.
Kindest regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and assistance has been provided in relation to your complaint.
Kindest regards,
Affinity Health Management Team