LM
Letlhogonolo M
1 reviews | Active since Jan 2015
24 Nov 2025, 09:37
Poor service - Authorisation lines sends you from pillar to post for hours.
If this rating had zero (0) I would be asking for negative 0. If you want to waste your money go ahead and sign up, when you call or WhatsApp to get authorisation they send you from pillar to post hours on hours. My daughter needed to be admitted to ER they didn't care. My son needed to see Dr after injury they didn't care. Today is a third incident I have had it with poor service I will be immediately cancelling after typing this review.
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
24 Nov 2025, 09:49Good day Letlhogonolo
Thank you for raising your concerns with us.
We are sorry to hear about your experience and will ensure your concerns are investigated and feedback is communicated in due course.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
We are sorry to hear about your experience and will ensure your concerns are investigated and feedback is communicated in due course.
Kind regards,
Affinity Health Management Team
Affinity Health's reply24 Nov 2025, 09:49
Official
Good day Letlhogonolo
Thank you for raising your concerns with us.
We are sorry to hear about your experience and will ensure your concerns are investigated and feedback is communicated in due course.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
We are sorry to hear about your experience and will ensure your concerns are investigated and feedback is communicated in due course.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
28 Nov 2025, 12:20Good day Letlhogonolo
Thank you for taking the time to share your feedback. We can confirm that a Complaints Officer has been in contact with you to discuss your concerns.
We have reviewed your authorisation history and can confirm that the authorisation requests submitted to our Pre-Authorisation Department were attended to and processed in line with your policy benefits. We understand that medical situations can be stressful, and we regret that your experience did not meet your expectations.
Should you require any further assistance or clarity, please do not hesitate to reach out to us.
Kind regards
Affinity Health Management Team
Thank you for taking the time to share your feedback. We can confirm that a Complaints Officer has been in contact with you to discuss your concerns.
We have reviewed your authorisation history and can confirm that the authorisation requests submitted to our Pre-Authorisation Department were attended to and processed in line with your policy benefits. We understand that medical situations can be stressful, and we regret that your experience did not meet your expectations.
Should you require any further assistance or clarity, please do not hesitate to reach out to us.
Kind regards
Affinity Health Management Team
Affinity Health's reply28 Nov 2025, 12:20
Official
Good day Letlhogonolo
Thank you for taking the time to share your feedback. We can confirm that a Complaints Officer has been in contact with you to discuss your concerns.
We have reviewed your authorisation history and can confirm that the authorisation requests submitted to our Pre-Authorisation Department were attended to and processed in line with your policy benefits. We understand that medical situations can be stressful, and we regret that your experience did not meet your expectations.
Should you require any further assistance or clarity, please do not hesitate to reach out to us.
Kind regards
Affinity Health Management Team
Thank you for taking the time to share your feedback. We can confirm that a Complaints Officer has been in contact with you to discuss your concerns.
We have reviewed your authorisation history and can confirm that the authorisation requests submitted to our Pre-Authorisation Department were attended to and processed in line with your policy benefits. We understand that medical situations can be stressful, and we regret that your experience did not meet your expectations.
Should you require any further assistance or clarity, please do not hesitate to reach out to us.
Kind regards
Affinity Health Management Team