1 reviews | Active since Mar 2023
Poor Service and Unauthorized Debits
**Affinity Health Review: Poor Service and Unauthorized Debits**
I am extremely disappointed with Affinity Health and their lack of professionalism in handling cancellations. Despite canceling my contract before I could even use their services, they continued to debit my bank account without authorization. I clearly communicated my situation, including unforeseen personal circumstances, and was assured that my account had been canceled. Yet, they ignored my request and continued to take my money.
Their disregard for my current state and failure to show understanding or compassion is unacceptable. I feel frustrated and exploited, especially since they gave false assurances about the cancellation. This kind of behavior is not only unprofessional but also *********.
I would not recommend Affinity Health to anyone looking for reliable and considerate service. This experience has left a sour taste, and I hope they rectify their processes to avoid putting other customers through this kind of stress.
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with Affinity Health, and we completely understand your frustration.
Please know that we take complaints like yours seriously. We will be forwarding your concerns to our complaints department for further investigation to confirm what happened regarding the cancellation and the unauthorized debits from your account. Our team will look into the matter to ensure that the necessary steps are taken to prevent any further issues and to resolve the situation as quickly as possible.
We value your feedback and are committed to improving our service. Rest assured that we are working to ensure that no other customer has to experience this type of situation.
Thank you for your patience, and we will be in touch with any updates.
Warm regards,
Affinity Health Management Team.
Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with Affinity Health, and we completely understand your frustration.
Please know that we take complaints like yours seriously. We will be forwarding your concerns to our complaints department for further investigation to confirm what happened regarding the cancellation and the unauthorized debits from your account. Our team will look into the matter to ensure that the necessary steps are taken to prevent any further issues and to resolve the situation as quickly as possible.
We value your feedback and are committed to improving our service. Rest assured that we are working to ensure that no other customer has to experience this type of situation.
Thank you for your patience, and we will be in touch with any updates.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and has provided feedback on the investigation for the above complaint.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and has provided feedback on the investigation for the above complaint.
Warm regards,
Affinity Health Management Team.